Delivery & Returns

Got a question about our Delivery & Returns process? Please see below for more information

Request a Return

General Deliveries

We offer free deliveries to the UK which can take between 3-7 working days. For all items that weigh 1KG or below, we will ship with Royal Mail via a "Tracked 24" service. Items above 1KG in weight will be shipped with Parcel Force via their tracked next day service. Once your item has been dispatched from our warehouse, we will send you confirmation via email which will contain your tracking number. Please note that if your order is late and you have not received Dispatch confirmation or heard from one of the sales team, we encourage you to contact us either by phone or email. Please try and refrain from contacting the sales team unless your order is late bearing in mind the 3-7 working day period for free deliveries. Items that are in stock and available for next day delivery, will be labelled as such on the website.

General Returns

All items come with a 1 year manufacturers warranty as well as a 30 day money back guarantee, if the item is deemed to be inadequate or faulty. If the item is faulty after the 30 day period, you will need to request a return and provide the necessary details as per our returns form. You will then be sent a pre-paid returns label or have a courier collection organised (depending on the items value), to have it returned to us. Once we have the item back, the returns department will inspect it and decide whether it needs to be sent off for repair or replaced. For refunds all items must be sent back in it's original packaging along with the accessories it came with. Please note that if the item comes back to us in a worse state than described or the item has been deemed to have been "accidentally damaged", this would not be covered under the warranty and you will be asked to either cover the repair cost or have the item sent back to you if preferred. For more information regarding this please visit our warranty page. 

Portus All in One Deliveries

We aim to ship and deliver our computer within 2-3 working days, however bulk orders of 5+ units may take longer. All shipments are sent out via Parcel Force's tracked 24 service, information of which will be provided in our customer dispatch emails once the items have been sent. Please note that if your order is late and you have not received Dispatch confirmation or heard from one of the sales team, we encourage you to contact us either by phone or email. Please try and refrain from contacting the sales team unless your order is late.

Portus All in One Returns

All items come with a 3 year manufacturers warranty as well as a 30 day money back guarantee, if the item is deemed to be inadequate or faulty. If the item is faulty after the 30 day period, you will need to request a return and provide the necessary details as per our returns form. We will then organise a courier collection to have the item returned to us. Once we have the item back, the returns department will then inspect it and decide whether it needs to be repaired or replaced. All Portus Computers must be sent back in the original box it came in, along with the internal packaging and accessories. However if the PC is being sent back just for repair, you will only need to send the monitor back. For the 24" model we even recommend removing the stand before sending the PC back and keeping that to one side. Please note that if the item comes back to us in a worse state than described or the item has been deemed to have been "accidentally damaged", this would not be covered under the warranty and you will be asked to either cover the repair cost or have the item sent back to you if preferred. For more information regarding this please visit our warranty page.